20221123 - New Queues (Infinity) on MV3 Disrupted - Solved

Type: 
Interruptions
23/11/2022 - 08:30 to 10:35

10:35 The services on the new queues have been restored

Our engineers have identified the root cause being a part of the release that was put in production during last night’s maintenance. During this morning we found that a problem occurred that was only visible with production calling volumes, so it wasn't detected during pre-release testing. By rolling back the maintenance and restarting the component’s involved services were restored. We will investigate how to prevent the same issue for next releases

Our apologies for the inconvenience.

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10:16 The services on the new queues have been restored and seem to be stabilized.

We will keep actively monitoring the platform 

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10:06 We have restarted some components and services on the new queues are restoring

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09:30 Unfortunatly the situation degraded an we experience a full outage on the new queues

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We are currently experiencing a disruption in the service Coligo / MV3. This disruption seems to be impacting the new (infinity) queues causing some agents to stay busy after receiving and ending a call

Our engineers are investigating the problem.

We cannot give an expected resolution time at this moment. We will provide you with a new update on the situation around 09:30. A possible work-around is to fallback to groups.

Our apologies for the inconvenience.

 

Update date: 
Wednesday, 23. November 2022 - 10:41